NZ Complaints Process

At Daimler Truck Financial Services Australia Pty Ltd NZBN 9429052324925 (DTFSAu), we are committed to providing the highest level of customer satisfaction. Should you have any issues, concerns or complaints, we encourage you to let us know so we can address them promptly.

If you have an issue, concern or a complaint then please contact us via email or phone on the contact details on this page outlining what has occurred, why you have a concern and how you believe the matter can be resolved. If you have any documents or correspondence that may assist us in understanding your matter, please attach them to your email.

Once we receive your email or phone call about your concern or complaint, we will endeavour to:

∙ Acknowledge it within 3 - 5 working days

∙ Gather and evaluate all relevant information

∙ Provide a response within 20 working days.  If the matter is more complex or there are other factors on the file that warrant further time, then this response time may be extended and any extension will be notified to you.

Email: customersupport_dtfsnz@daimlertruck.com

Phone: 0800 692 831

If for any reason we are unable to resolve the matter or you are not happy with the outcome, then you may contact Financial Services Complaints Limited (FSCL) directly who can assist to investigate and resolve your matter where it falls within their jurisdictional scope. It is free to make a complaint to the FSCL.

FSCL’s contact details are available below:

∙ Website: org.nz

∙ Phone: 0800 347 257

∙ Email: complaints@fscl.org.nz

∙ Post: FSCL, PO Box 5967, Wellington 6140

Disclaimer: DTFSAu is not licensed by a New Zealand regulator to provide wholesale financial services under a credit contract. DTFSAu’s registration on the New Zealand register of financial service providers or membership of the FDRS does not mean that DTFSAu is subject to active regulation or oversight by a New Zealand Regulator. DTFSAu does not have a place of business in New Zealand.  It may be more difficult for a New Zealand regulator or a New Zealand-approved dispute resolution scheme to help a person to resolve a compliant about the service.

Last updated: October 2025